IN THE WAREHOUSE:The benefits of networked intralogisticsIN THE WOODS:Tree communication via the wood wide webIN THE DATA STREAM:Five tips for successful ERP projectsIN CONFIDENCE:Does B2B influencer marketing work?MAGAZINE #06OUR NETWORKED LIVES: HOW CONNECTIVITY IS CHANGING OUR WORLD

FIELD REPORT16: STILL neXXt fleet: The fleet optimiser18: Networked goods management: Delivery speed guaranteed21: Automated buffer storage21: Giants of precision: Eight-tonne electric forklift trucks21: Fuel cell technology at CarrefourOUTLOOK22: B2B influencer marketing: Trust me!24: AI and meADVICE25: A day in Bilbao with Horacio Guardamino26: Give me Five! Successful ERP projects28: Well connected Networked gadgetsSERVICE30: Recommended reads: ‘The New Silk Roads’ and ‘Change Agent’30: Recommended apps: ‘Shift’ and ‘ParkNow’30: Puzzle and prize162224STILL neXXt fleet: The online portal connects and optimises fleets of forklift trucks. Its web applications allow for fast analyses and detailed assessments of capacity, costs and service statistics. All in one central digital ecosystem.B2B influencer marketing? Can the strategy of having brand ambassadors promoting products and services work just as well for industrial products and capital goods?Smart voice-activated assistants use neural networks to solve problems in our day- to- day lives. We take a look at a day spent with artificial intelligence.

05The wood wide webDead spots are not something the forest is familiar with. After all, trees have been communicating via an underground network of mycorrhizal fungi for millennia. These have been significantly magnified here to make them visible to the naked eye. If a tree is infested with insects or is excessively dry, it warns the other trees via the wood wide web so that they can protect themselves. But the trees can’t just enjoy this service for free. In return, the fungi receive as much as a third of the sugar that the trees produce through photosynthesis. We are talking about an eternal alliance of giving and receiving within the oldest network in the world.

07LATEST NEWSSTILL WINS THE 2019 JOHN DEERE AWARDThe business relationship between STILL and John Deere has been going strong for more than 50 years and has now received a further boost, with the global leader in the agricultural machinery market making STILL the recipient of the Partner Award. A panel of judges made up of buyers awarded STILL top marks in criteria such as delivery performance, quality of customer support and commitment. STILL is the main supplier to the agricultural machinery manufacturer in Europe. The products it sells the most of include tugger trains and warehouse trucks.STILL CLEARS UP WITH NEW PALLET TRUCKThe new EXH-SF is compact and speedy. STILL launched the fastest pallet truck in its class back in April, with a focus on its ability to clear things up. It can reach a top speed of 14 km/h and lift loads weighing up to 2500 kg, which equates to an impressive handling capacity. The specially designed stand-on platform, integrated com-pressor and adjustable side guards allow the EXH-SF to be adjusted to suit the operator’s exact weight and size, which helps to protect their back as they work. Its manoeuvrability and powerful drive motor make the EXH-SF ideal for use on ramps and for loading and unloading HGVs, for example.5G MOBILE NETWORK IN THE PIPELINEWith mobile internet usage and the amount of data being transmitted steadily on the up, so is the demand for faster transfer rates. UMTS (3G) and LTE (4G) are now being joined by the 5G network, which boasts higher data rates and additional capacity. With latency hitting a mere millisecond, real-time communication will be possible for the first time ever thanks to 5G. The ability to communicate without any delay at all is particularly crucial for networked solutions as part of Industry 4.0. 5G technology has already been rolled out in the USA and parts of Asia, and is set to be launched in Germany following a successful frequency allocation back in June.

09e TITLE STORYQBIIK: EVOLVING AUTONOMOUS TECHNOLOGYQBIIK, a research project funded by the German Federal Ministry for Economic Affairs and Energy (BMWi), is going one step further with support from Audi Sport, BÄR Automation, the Karlsruhe Institute for Technology (KIT) and STILL. “The aim of QBIIK is to combine the technology used in autonomous systems with the capabilities of humans in a beneficial way,” explains Bengt Abel, Head Project Developer at STILL. QBIIK takes the STILL iGo neo as its starting point for driverless technology and adds extra features to the truck.Looking at it from the outside, the robotic arm fixed to the back of the truck is the most striking addition. As well as moving inde-pendently, QBIIK is also able to pick up goods on its own – without 10 SECONDS IN THE WORLD OF SOCIAL MEDIASocial media connects us with our friends, acquaintances, professional contacts and celebrities all around the world. More and more of us are accessing social media via our mobile devices. Let’s take a look at what happens within the space of 10 seconds in the world of social media on our mobiles. If you’re interested, you can get an even more up-to-date overview by heading to www.playmobi.co.uk/mobile-usage-realtime.FACEBOOK LIKES 206,597SNAPCHATACTIVE USERS 47,902LINKEDIN: PROFILES ACCESSED 2,34410 SECONDSYOUTUBEVIDEOS WATCHED222,801Guess how many messages will have been sent around the world via WhatsApp in the past ten seconds alone... 5,468,749. That’s roughly the time it has taken you to read the last two sentences. And also in that time, 206,597 posts will have been liked, 3235 new comments will have been published on Facebook and 62,500 new stories will have been posted on Instagram. We really are glued to our smart-phones. And this is just a small selection of the staggering usage figures that go to show that social media channels have come to play a major part in the way we communicate in modern society.Our smartphones are quickly becoming our digital tools for every element of communication. They allow us to connect to the rest of the world and give us access to everything and everyone. We can make every aspect of our lives public, order a pizza and control drones remotely – all with a swipe or two of our touchscreens. Our smartphones also connect us up to our smart homes. GPS can be relied upon to tell our homes when we are on our way back so that they know to put the heating on.NETWORKED MOBILITYConnectivity – the phenomenon of products, people and companies being digitally interconnected – is on the rise at an alarming rate around the globe. And it is changing the way we live. There is no-where this is more apparent than in the mobility sector. With drivers, vehicles and the relevant infrastructure becoming more and more interconnected, we are well on the way towards a smart system of real-time traffic management with seamless transfers from one mode of transport to the next. Connectivity doesn’t add to our existing concept of mobility. What it does is take our travel infra-structure to a whole new level.We can already have access to a rental car network through app-based car sharing. We use navigation services like Google Maps and Waze to get us to our destination via the speediest route with the least amount of traffic along the way. Live traffic data is collected in real time to make this possible. The first driverless buses are getting people from A to B within exhibition centres and workplaces (albeit slowly). In several countries, driverless vehicles have even started to take to the public roads. The development of state-of-the-art technology for autonomous driving is a crucial factor in economic success and social progress. The European industrial sector is right at the global forefront of innovation in this field, with 52 percent of all patents relating to autonomous driving in the world coming from Germany.STILL IGO NEO: AUTONOMOUS TECHNOLOGY NOWIn areas that are a little less public than the main roads, driverless mobility has already been around for some time. For example, auto-nomous order pickers have existed for two years in the form of the STILL iGo neo, which has already been successfully integrated into various industries. Operators don’t have to worry about constantly climbing in and out whilst collecting goods from different aisles. This truck can detect its operator and even differentiate them from other people in the warehouse. It follows them independently, overtakes slower trucks, avoids obstacles and uses its sensors to navigate safely around the premises. Autonomous intelligence also cuts out the need to teach the truck the layout of the warehouse in advance.WHATSAPPMESSAGES SENT5,468,749INSTAGRAMSTORIES SHARED62,500

11„STILL NEXXT REAL TIME:CLOUD-BASED SERVICEThe STILL neXXt Real Time application, which is currently being tested as part of a pilot project, is STILL’s way of showing how much easier the service process can be for customers once connectivity is factored in. This is how the digital service process works in real time: If a forklift truck is found to have a defect, the operator uses the app on their smartphone to scan a QR code located on the truck. The damage is recorded in a digital conversation with a service bot (a virtual assistant). The app then sends all of the relevant data to the responsible STILL Service Coordinator, who in turn sends the data directly to the next available STILL service technician in the form of a push notification. This service technician then collects the right spare parts and makes their way to the customer, who can track the progress every step of the way in real time. TITLE STORYAnsgar Bergmann represents STILL on the IC4F flagship project funded by the BMWi. The acronym stands for Industrial Communicat-ion for Factories. As the name suggests, the main aim of the project is to develop secure and robust solutions for communicating in real time within the manufacturing industry. “What would be the ideal data infrastructure for companies and what would be the best way for us to fit into this infrastructure as the solutions provider so as to offer maximum benefit to the customer?” says Bergmann, summing up one of the key questions covered by this project. And in order to answer that question, big industry names such as Bosch, Siemens, Nokia, Telekom and STILL are joining forces with renowned research institutions like the Technical Universities of Berlin and Kaisers-lautern and two Fraunhofer Institutes to focus on one element of the project.5G: REAL-TIME COMMUNICATION“5G mobile network technology is crucial here,” says Bergmann. “It is the first ever technology to enables real-time communication without any restrictions caused by location or WiFi, and it drama-tically increases the number of objects that could potentially be interconnected.” Look at it this way: The current 4G technology allows for 1000 objects to be connected per square kilometre. With 5G, this figure shoots up to a million. This latest mobile network technology makes it possible to set up a secure company network across different locations as an enterprise cloud. “Basically, comp-anies can become their own provider with their own mobile network,” explains Bergmann. STILL has already partnered up with NOKIA to launch a private mobile network of this kind at the Robotics Centre in Hamburg.As part of the IC4F project, which is running until 2020, various use cases are currently being put into action with a view to turning the underlying theory into practical solutions. The aim is to clearly demonstrate the benefits of an open, real-time communication module. One of STILL’s four use cases is called ‘Truck to X’. Forklift trucks are being adapted so that they can communicate with other objects within a warehouse. Ansgar Bergmann provides a clear example of how relevant this is: “Up until now, switches or light barriers have mostly been used to open doors and gates. In the case of Truck to X, a forklift truck just tells the door or gate when it wants to pass through it. The door or gate is aware of the exact status of the truck as it has access to its digital twin. So if, for example, the mast has been extended so far that it will not fit through, the door or gate simply tells the truck that it needs to lower its mast before it will open. This is an effective way of avoiding accidents.”INTERCONNECTED FLEETSIt’s going to be a while before solutions of this calibre become reality. Having said that, though, it is already possible to access relevant truck data via a digital interface. It is exactly this feature that the online portal for optimising the STILL neXXt fleet makes use of, with forklift trucks that are fitted with GSM modules transmitting their data to a secure server via a mobile network. From there, the data is retrieved by the nine STILL neXXt fleet applications that are currently available on flexible subscriptions. The data can be accessed through a central user interface. This way, users can see where their forklift trucks are stationed, whether all their trucks have been loaded up evenly, when their trucks next need a service, how their trucks fared at their last inspection and much more – all at the click of a button. “Users can also access the system to get informa t-ion about certain events automatically. For example, they can check if self-imposed budgets for service or rental costs have been over-run,” explains Michael Manske, a Product Trainer at STILL. The fact that there are nine separate applications, each with a clear focus, is 5G5G is the latest in mobile network technology, allowing a million objects to communicate in real time in each square kilometre.

WHAT EVEN IS … TITELSTORY TITELSTORY ... A NETWORK ORGANISATION ? A network organisation is a collection of autonomous partners organised in a network that operates more or less without a hierarchy. In the business world, this kind of network can eliminate traditional structures (e.g. hierarchies in which power is distributed from the top down in a pyramid structure) within a company and interlink multiple companies with traditional structures. To put it simply, network organisations work like shared homes, where people live together so as to save money and share resources. Each individual lives their own life but the residents often meet up in the kitchen for an interesting chat. They don’t have to be the best of friends but they tend to know what each other’s quirks are. The main advantage is that members of a network organisation can access specialist knowledge from the outside for a specific project. This stops them from having to spend lots of money on developing the skills they need internally. Instead, experts within the network join forces in the short term to work on projects together. They are always loosely connected, but their dormant relationship regularly becomes an active partnership, with the exact set-up varying depending on the project in question. In our digitalised knowledge-based society, in which more and more companies are focusing on one core business area, network organisations of this kind, which allow for skills and knowledge to be shared dynamically, are going to become increasingly significant. This is all the more true in cases where specialist knowledge is essential, such as in IT (content, software), scientific fields (biotechnology and nanotechnology) and the automotive sector. The important thing is that everyone involved is aiming towards the same overriding goal. One famous example of a network organisation is the Star Alliance, an aviation alliance formed back in 1997 that currently consists of 28 airlines. Despite being the world’s largest aviation alliance, its contract is apparently only four pages long. BMW is another example. Back in the 1960s, the car manufacturer took care of almost all of its development and production processes in-house. But now BMW relies on a whole host of partners within its product development process and calls on the knowledge and added value within its organisational network. 13 13

15TRENDS & TECHNOLOGYInternet users:MORE THAN 4,000,000,000More than half of the world’s population now has access to the internet. Back in 1995, this figure stood at less than one percent. Iceland is leading the way, with 99 percent of its inhabitants online.Hacked websites:90,000 PER DAYAround 90,000 websites are hacked every day and the number keeps on rising. In fact, the number of hacks increases by a two-digit percentage year on year.Most expensive domain:USD 90 MILLIONThe most expensive domain name ever sold was LasVegas.com. It went for an incredible USD 90 million back in 2005. Sex.com ‘only’ cost USD 13 million.Mobile internet:63.4 percent of all internet users now mainly go online via their mobile devices rather than a desktop computer.Websites:1,600,000,000The internet currently has more than 1.6 billion websites, with more than 200 million of those being updated and active.Money spent on advertising:USD 240 BILLION Experts estimate that 51 percent of this year’s global advertising budget (around USD 240 billion) is being allocated to digital media.First video on YouTube:2005The first-ever YouTube video was called ‘Me at the Zoo’ and it showed YouTube founder Jawed Karim at the zoo in San Diego. ‘Gangnam Style’ by Psy is the most-played video of all time with more than 3.3 billion views.Most common password:123456Data leak analyses and studies have revealed that ‘123456’ is the most common password in the world, closely followed by gems like ‘password’ and ‘qwerty’. First image online:1992An image was placed on the web for the first time at CERN in Geneva in 1992. This image was of the four members of the parody pop group ‘Les Horribles Cernettes’, which was made up of employees and friends of scientists at CERN.First website online:1990The first-ever website, created by Tim Berners-Lee, went live. People could visit info.cern.ch to find out more about the ‘World Wide Web’ project.

17Simply connected:The dynamic data from the forklift trucks is sent in encrypted form via mobile network (GSM) to STILL’s internal servers, where it is collected and linked with additional data. The web portal does more than just analyse data – it also issues automatic reminders to users (via either system message or email) about defined events, for instance if specific cost values have been exceeded or deadlines missed.STAR CUTSimply powerful:The powerful web portal combines relevant information taken from SAP, such as financial and technical data, with forklift truck data, putting it all together in a central digital ecosystem. This tool makes light work of obtaining integrated, precise analyses.Simply flexible:A range of applications with flexible subscription options make it possible to use precisely those functions that are actually needed. If requirements change, the scope of STILL neXXt fleet can be adapted to the new situation in just a few clicks. It is even possible to individually add information on existing trucks from a variety of manufacturers and service providers.

JOINT WAREHOUSE SETS NEW STANDARDS The new joint warehouse is without doubt the biggest investment in the company’s history. A second phase of the construction will be completed in 2019. The compact shuttle container warehouse for small parts saves a lot of space. Around two thirds of the 28,000 items are housed there. In addition, large and bulky items are stored in several pallet high rack warehouses and in a honeycomb long goods shelf warehouse. The Head of Logistics at the new joint warehouse in Böblingen, Timo Zgubinski, says: “We manage our entire material flow, as well as internal transport to the shipping points of the HGV ramps, using the fleet of forklifts from STILL. The fleet allows us to process order peaks more dynamically, especially in comparison to special storage and material handling. We have so far managed to prepare all orders so they are ready for delivery at the shipping points every evening.” By doubling the storage space available and introducing digital solutions, delivery standards have improved no end too. The new infrastructure facilitates timely supply to 17 branches and 52 specialist retailers, both now and in the future. MAXIMUM FLEXIBILITY The order picking zones in the pallet stores are divided up into the three product groups: wastewater, heating and ceramics. On the upper floor of the warehouse, there is a mixed zone for lighter products such as shower screens, insulation materials and light plastic baths. In the case of a large lorry delivery with several sanitation products, these must be stored as quickly as possible. Maximum flexibility is not only essential for order picking, but also for replenishment control. Both warehouse processes must therefore be carried out at the same time. A WHOLE NEW LEVEL With the ongoing growth of online B2B trading, rather than whole pallets, increasingly smaller lot sizes are being picked from the pallets. As the Head of Logistics confirms: “Around 70 percent of the order picking takes place in one product location. Large quantities of each product will often be ordered, though.” With driving speeds of up to 13 km/h and lifting speeds of up to 0.4 m/s, EK-X order pickers take the efficient movement of goods to a whole new level. With the optional OptiSpeed system from STILL, the compact warehouse assistant guarantees the highest possible driving speed at all times, without jeopardising driving safety. The EX-K order pickers offer perfect visibility in every driving situation. The intuitive operating panel with adjustable positioning guarantees that the user can work effectively regardless of how tall they are. Durable and energy-saving LED headlights ensure optimum visibility. The Blue-Q efficiency mode guarantees further energy savings of up to ten percent. In addition, the diverse range of equipment options for the driver’s cab, such as inclinable side cupboards, makes accessing goods even easier. With the help of the EK-X order pickers, the manual pick rate has already increased to as many as 3000 orders picked per day. In the joint warehouse, order picking is only carried out in the lower rows of racking. The 14 EK-X order pickers therefore have a maximum reach height of 6.35 metres. However, there are stock reserves stored even higher than that. Thanks to the modular design principle, STILL’s EK-X vertical order picker raises the bar in the truest sense of the phrase, with a maximum reach height of 12 metres. FM-X 20 reach trucks with a fork camera can store heavy pallets weighing up to 400 kilograms at a height of 13 metres. Order picking is carried out simultaneously with the EK-X 10 vertical forklift truck. 19

21FIELD REPORTAUTOMATED BUFFER STORAGECASA invests in the futureSTILL and its sister company Dematic have been demonstrating what a strong team they make at CASA International’s new European distribution centre in Olen in Belgium, where twelve automated STILL FM-X reach trucks and MX-X very narrow aisle trucks are keeping logistics processes safe, slick and speedy. The international furniture chain with more than 500 branches across Europe wanted to automate and streamline all things logistics as far as possible. The new building takes up a plot of more than 50,000 m2 and has the capacity to hold 65,000 pallets. CASA is setting itself up to deal with economic growth and a worsening shortage of qualified workers, whilst optimising its goods flows and increasing its internal productivity levels.FUEL CELL FLEETCarrefour relies on cutting-edge technologyHydrogen propulsion is one of the key technologies required if we are to live in a zero-emissions society in future. STILL France has fitted 137 STILL warehouse technology trucks with fuel cell drives for Carrefour as part of the HyLIFT-EUROPE project funded by the EU. The fuel cells convert hydrogen into electrical energy directly on board. The energy is then temporarily stored until it is needed for the drive, hydraulics and auxiliary units. In just three minutes, the fuel cell in the truck is refilled and has enough power for an operating time of up to six hours.REACH FOR THE STARS!The RX 60–80 at SCHOTT AGDubbed “the world’s biggest eye on the sky”, the huge new optical telescope in the Atacama Desert in Chile has been named, rather aptly, the Extremely Large Telescope (ELT). The mirror segments of the 39-metre main mirror have to be arranged with precision at two nanometres (10-9 metres). An extra eight-tonne electric forklift truck has been purchased from STILL to handle the glass melting tank. The customer was impressed by the optimal combination of the drive system and the precise hydraulic control, so another RX 60–80 is going to be on its way to them soon.

23OUTLOOKambassadors and influencers as part of your employer branding strategy? And so the Otto Group launched its own internal job ambassador programme back in October 2017. Employees involved in the programme attend internal seminars on social media and HR communications or are given training to develop their presentation skills. Over 100 employees have been trained up specifically as influencers so they can pass on glowing reviews on the mail order company’s corporate culture and working environment to prospective candidates at recruitment events and on online platforms. Trust is key when it comes to employer branding too.EXPERT ADVICE ONLINE: MERCK AGMerck AG has more than proven that a B2B influencer strategy needs a long-term approach alongside expertise if it is to be successful. “Innovation is sparked by a curious question” is how the science and technology company kicked off their global brand campaign back in 2016. And it is still evolving, with the aim of positioning the DAX company as a major brand within the science and technology sectors in an emotionally charged way.The content marketing campaign run by Hamburg-based agencyFischerAppelt, using the hashtag ‘#catchcurious’, aims to raise awareness of the company’s brand amongst relevant B2B target groups with an authentic touch. Some 50 international influencers specialising in science, health and technology start up discussions about curiosity as the driving force behind technological advancement on social media platforms. The influencers all have a scientific background that gives rise to relevant content backed up by facts. Merck has so far been sharing its content on platforms like Facebook, YouTube, Twitter and LinkedIn alongside regional channels like Weibo in China. This has included a study proving that ‘curiosity’ and ‘ability to innovate’ are amongst the factors determining a company’s success.GENUINE REVIEWS FROM EMPLOYEES: OTTO GROUPEmployer rating platforms are often an important port of call for jobseekers. In the German-speaking world, Kununu is leading the way by far, with 1.1 million people using unique every month. The platform has been owned by online network XING since 2014. Companies with ratings can pay a monthly fee for the privilege of creating a profile and posting vacancies. But it is the reviews submitted by employees that carry the most weight. What could be simpler than turning your own employees into brand B2B INFLUENCER MARKETING BASICSThe rational decision-making processes deployed within the B2B sector and personal, emotive communication are not mutually exclusive. Yet expertise carries more weight than reach in the B2B sector and an influencer’s level of specialist knowledge is more relevant than their online celebrity status. That’s why happy customers and enthusiastic employees are the best kind of genuine brand ambassadors. And don’t forget that B2B influencer marketing is a long-term under-taking. The short-lived viral hype that we often see in the B2C sector is no good for building deeply rooted trust. Instead, B2B influencer campaigns need to be broad in their subject matter and allow enough flexibility that there is the option to incorporate and engage with online input. You have to stay on the ball if you want to remain credible in the long run. And last but by no means least... To avoid any legal repercussions, it must be unmistakeably clear that your promotional content is just that.B2B influencers in action: Keep your eyes peeled for Merck’s #catchcurious global brand campaign featuring influencers targeting relevant B2B target groups.

25 TYPICAL...BilbaoIn the afternoon, what could be better than hitting the shops. The Abando and Indautxu districts have no end of busy shopping streets to explore. If you’re feeling peckish, I recommend a pit-stop at Café Iruña at the Jardines de Albaia-Berástegui. It’s a traditional tapas restaurant dating back to 1903 that is beautifully decorated with Mudejar-style tiles. The pinchos (the Basque version of tapas) here are incredible. I suggest you enjoy them with a glass of Txakoli, a light and fruity wine produced in the Basque Country. Everyone simply picks what they want from the bar and pays at the end.Next, cross the Puente de Arenal bridge and head to the old town (Casco Viejo), with highlights including the modern train station (La Concordia) and the Gothic Santiago Cathedral. Prepare to embark upon a journey through time and architectural styles. There are plenty of local bars and cafés offering pinchos here too, along the ‘Siete Calles’ (seven streets). To finish the day off, Bar Victor Montes is the perfect place to enjoy an evening drink. Even its art nouveau façade on the Plaza Nueva is the stuff of legends and there is an impressive collection of schnapps bottles dating back as far as 180 years inside. Here you are guaranteed to experience a Bilbao Effect of your own. Topa!Ever since Frank Gehry’s Guggenheim Museum was opened up back in 1997, the ‘Bilbao Effect’ has been used to describe the power that architectural projects have to attract visitors to cities that previously went under the radar. The city always used to be a gloriously charming symbol of idleness, best enjoyed by slowly ambling through its quiet streets.The people in Northern Spain come across as restrained and reserved. But they are fiercely loyal to anyone close to their hearts. In fact, basically everyone that lives in the area has a tight group of best friends for life known as their ‘cuadrilla’. As for me, I am more on the open and communicative side as a product of my job. I pay regular visits to my very own ‘cuadrilla’ in Bilbao with my wife and our three sons. I always recommend that visitors to the city start by enjoying the view from the bank of the Nervión River opposite the Guggenheim Museum. From there, you can amble along the decent cycleways and footpaths and get a feel for the harbour city.You will often find locals hiking in the mountains around Bilbao. The views from this ‘Green Ring’ are truly spectacular and it is the perfect place to take in the new urban development that triggered the Bilbao Effect in the first place. Top spots along the way include the Zubizuri footbridge designed by architect Santiago Calatrava, which stretches across the river like a vast sail. You can enjoy a spot of people watching as you sip your coffee in La Granja on Plaza Biribila. The historical art deco vibes and relaxed atmosphere are second to none. By the time late morning arrives, it has to be time for a walk through the Parque de Doña Casilda de Iturrizar – a park featuring rose gardens and fountains and surrounded by magnificent townhouses.Horacio GuardaminoA DAY WITH HORACIO GUARDAMINO He fell in love with the city long before there was any mention of the ‘Bilbao Effect’. Horacio Guardamino was born in Bilbao and he currently heads up the STILL subsidiary in Madrid. He is here to share his perfect day in Bilbao especially for conneXXt.STILL INSIDER TRAVEL GUIDE The Guggenheim Museum

27TAKE IT AS A SERIES OF SPRINTS, NOT A MARATHONWe often see project managers wanting to start with a big bang, before taking a big breath and working through to the end. This classic approach is as poorly suited to the process of introducing an ERP system as it is to building a house. This is because it is impossible to cover all eventualities at the start. What is required is process management based on agile sprints rather than the marathon principle. The scrum methodology works well here. The word ‘scrum’ is a rugby term that describes the players all packing together and pushing to get the ball, without there being any discernible hierarchy. This is the idea behind the process, which sees a group of equal team players working to solve problems with speed, flexibility and dynamism by constantly coordinating and communicating with one another. Short meetings are held every day so that the progress towards achieving the next sprint goal can be discussed: What has been achieved since the last meeting? What obstacles are to be overcome? What is going to be done by the next meeting? The scrum process sees the traditional project manager role lean towards moderation rather than leadership. When it comes to ERP projects, scrum is all about working in bursts for a set amount of time, within which no new requirements can be considered. Any new requirements are added to a backlog and considered at the next sprint planning session. Basically, each sprint is taken as it comes.HAVE SOMEONE ON HAND TO MEDIATE AND TRANSLATEWhen experts from different departments interact with one another, misunderstandings are commonplace. The Sales depart-ment means one thing, the Development team hears something else and something entirely different ends up being implemented. Picture the scene: the Sales department talks about automating processes, the Development team favours an if-then request and the customer is looking for service on demand. A ‘solution archi-tect’ needs to be put in place to ensure that everyone works together, has a clear overview and understands exactly what is happening. Just like the architect on a building site, they can be relied upon to keep an eye on all of the groups of people involved and coordinate with them as necessary. They can use tried-and-tested design thinking methods here, such as customer journey mapping. This involves the customer’s processes and preferences for the various ERP interfaces being collated on the basis of interviews and feedback. The results are evaluated with everyone involved and then shape the next process sprint. This process is repeated until everyone is happy.GET SUPPORT FROM THE COMPANY OWNER OR CEOAgain, it’s like building a house. Just as the architecture of a house has to coincide with the building owner’s taste, ERP systems have to fit in with the corporate culture that has already been put in place by the leadership team. The growth strategy has to be taken into account too. Companies expanding at a rapid rate find themselves asking whether they should invest their resources into that quick growth or whether they would be better off focusing on ensuring that their processes are consolidated and transferred over to an ERP system. This well-known dilemma, known as the Penrose effect, often ends up in a company deciding to implement an ERP system without setting aside enough money as they have already allocated the bulk of their budget to the company’s growth. What’s more, service providers are commissioned to roll out the ERP software at the company rather than the software providers themselves. This gives rise to a triangular relationship between the ERP software developer, the system integrator and the customer. In this case, the service provider (the system integrator) retains most of the critical expertise rather than passing this on to the customer. Modifications requested by the customer are hit the hardest by this. And the customer will end up shelling out more money on support once the system is up and running. The ideal scenario is for the company owner or CEO to get involved with the project, offer their support to the person responsible for the ERP system within their company and start up an ERP knowledge management system to make sure they are always aware of what’s going on. It’s important to remember that knowledge is power when it comes to ERP systems too.ADVICE04 03 05

29TRENDS & TECHNOLOGYStrava: A social network for sporty types A digital sports club with 35 million members? Yep, that’s right! Strava is a social network that sport enthusiasts can use to log and share their active achievements via an app. Whether you’re a swimmer, runner, rower or skier, you can keep track of virtually all of your sporting activities and record information on duration, incline, speed, power and calories burnt. If you choose to share an activity with the community, you can add as much text and as many photos as you like. The basic version of the Strava app is available for free on Android and iOS. If you pay for the app, you can take advantage of extra features that will help you plan your training and analyse your performance in more detail amongst other things.You’re the light of my life If you’re ever away from your nearest and dearest, you’ll be familiar with phrases like “Let me know when you get home” and “Thinking of you”. But now there’s another way to stay connected with your loved ones when you aren’t together. And with the Good Night Lamp you don’t even have to say a word. Say, for example, you are going on a business trip. You can take one of the pair of lamps with you to your hotel and leave the other one on the bedside table back at home. When one of the two lamps is switched on, the other one lights up too as a symbol of how close and connected you and your loved one are.Photo: Good Night LampDiabetes diagnostic tattoo Around 425 million people around the world are living with diabetes, many of whom have to prick their finger to check their blood sugar levels every single day. But researchers at the Harvard Medical School and the Massachusetts Institute of Technology (MIT) have developed a biosensor-based tattoo called Dermal Abyss Ink to do away with this annoying process. The skin is tattooed with a special ink that measures the pH level, concentration of sodium and blood sugar levels. The tattoo changes colour depending on the values measured so that diabetics always know when they need to inject themselves with insulin and what the dose should be in order to restabilise their blood sugar levels.

31KEEP UP WITH WHAT’S HAPPENING IN THE INDUSTRY!The STILL NewsletterMake sure you’re always in the know with us and subscribe to the STILL Newsletter.We will keep you regularly updated about news from STILL and the industry as well asspecialist articles, dates for your diary, events and special offers.And why not follow us on Facebook? / StillPUZZLENEWSLETTERSTILL.DE/NEWSLETTERspinswebsa straycalfrefereeapproval,recognitionfor effortmadepubliclimitedcompanyblemishor smudgecausedby dirtIndiangarmentmade ofbaked clayslowsection ofpas dedeuxto cast aspell ontoarbitratewrappedbundle,packagean organwanderaimlesslyone whoguidestransparenta rubycolourtreefellingtoolgrandmapostponefor eacha sail linebiasedwhat the Don the hatin the class-room is fortake one`sleavesnoutassistantremnanthighrespectNaClislandstate inthe WestIndiesbaby bedskilful,dexterousmignonettelate andlightmealbornmale deer'santlersshorenotslackcarddirectlybelowhorse raceat Epsomfor 3-year-old filliescaseto divineto bedepen-dent forsupportsilentacaridarachniddead asthis ex-tinct, flight-less birda flatmoneypaid asa levyinformationprovidedmarriedwomaneight-foldblue vat dietype widthangryriver ofHadesbeinghighlyeducated,learnedidentityof soundbetweenverse-linesseat ofState Uni-versity ofNevada23691085714219320423691085714SERVICESTILL TRUE WIRELESS IN-EAR HEADPHONESNever again will you have to untangle your headphone cables with these wireless QCY headphones from STILL. Just pop them in your ears and enjoy listening to music on the go thanks to the Bluetooth capability. These in-ear headphones are so comfortable to wear and the sound quality is excellent. With a long battery life once fully charged, you can rely on them whenever you need them. The storage box they come in doubles up as a power bank so you can charge the headphones whenever they need a boost – no matter where you are.Complete the crossword puzzle and win one of 20 sets of wireless STILL headphones.Just send us the solution by email to connexxt@still.deThe closing date for entries is 31/01/2020.STILL Group employees are notallowed to enter the competition.This prize could be yours!